Tube Runner 3D Support

Help with the game, and how to reach us.

Contact

Email appdeveloper@northdroid.com. You can also tap the envelope button on the game's main menu: it opens an email with your level and device filled in, which helps us find the problem.

How to play

Two tubes feed colored balls onto a looping track. Tap a basket in the lot to send it to a free bay. It fills with every ball of its color that rolls past, and drops away when it is full, freeing the bay. Fill every basket to win. Hold the floor to speed the loop up.

Common questions

I'm stuck on a level

Every level can be solved. Look at which colors are coming down the tubes and pull those baskets first. If the bays fill up, use a helper: sort the lot, vacuum a full bay, or open an extra bay. Helpers cost coins, or you can watch a short video ad instead. You can also restart the level at any time.

The "Watch ad" button is greyed out

There is no ad ready right now. Check that you're online and try again in a little while.

I bought coins but didn't get them

Close the game completely and open it again. Purchases that didn't finish are delivered the next time the game starts, as long as you're online and signed in with the same Apple Account. If the coins still don't arrive, email us with the date of the purchase.

How do I get a refund?

Purchases are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com.

Can I move my progress to a new phone?

Not yet. Your levels, coins and settings are saved only on your device, and deleting the app deletes them. Coins bought with real money are used up as you spend them, so they can't be restored on another device.

How do I start over?

Open Settings from the main menu and tap Reset all progress. This can't be undone.

How do I change my ad and privacy choices?

In the EEA, the UK and Switzerland, open Settings → Privacy choices in the game. For tracking, go to the iPhone's Settings → Privacy & Security → Tracking. See the privacy policy for what data is used.

The game runs slowly or gets warm

In Settings, turn off Reflections and 120 Hz. Both make the game look smoother but use more power.

Requirements

An iPhone with iOS 15 or later. No account or sign-in is needed, and the game plays offline. Ads and purchases need an internet connection.